Refund policy

Returns & Refunds Policy

Many of our products are handmade to order, and some are personalised or custom-made, which means we cannot accept returns or exchanges on these items unless they arrive damaged or faulty. 

Items That Cannot Be Returned

Due to the bespoke and/or hygienic nature of many of our items, the following cannot be returned or refunded:

  • Custom or personalised items

  • Changing mats (once removed from sealed packaging)

  • Bedding (due to hygiene and sizing variations)

  • Curtains, pillows, rugs, and lampshades + any other product that is handmade (made to order items)

  • Sale items or gift cards.

We kindly ask you to check product descriptions, sizing, and photos carefully before ordering. If you have any questions, feel free to get in touch — we’re always happy to help before you buy.

Limited Return Eligibility

If your item is not personalised or a handmade item, you may request a return within 14 days of receiving your order.

To be eligible:

  • The item must be unused, in its original condition and packaging

  • Buyer is responsible for return postage

  • Items returned damaged, or folded may not be eligible for a refund

To start a return, please contact us at mylittledreamer@outlook.com

 

Cancellations

We are happy to cancel an order if:

  • You contact us within 48 hours of placing your order, and

  • The order has not yet been dispatched

Once production begins or your item has shipped, we are unable to cancel.

 

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We'll do our best to resolve the issue as quickly as possible.

 

EU Cooling-Off Period

If your order is being shipped into the European Union, you are entitled to a 14-day right of withdrawal, provided the item is not personalised or made to order, and is returned in unused, original condition.

 

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.
Approved refunds will be issued to your original payment method within 5-7 business days.
Please allow time for your bank or payment provider to process the refund.

If more than 15 business days have passed and you haven’t received your refund, please contact us at mylittledreamer@outlook.com.

 

Shipping Policy

The majority of our items are handmade to order, so please allow time for production before dispatch. Dispatch times will be noted on each listing page for clear transparency.

Processing Times

  • Changing mats and Lampshades are usually dispatched within 3-5 days, some may take longer depending on stock availability. 

  • Custom made orders such as bedding, curtains, rugs etc. are usually dispatched within 2–3 weeks. 

  • Larger or custom orders may take a little longer — please check individual product listings for specific timeframes

  • For larger orders, some items may be posted separately, this is to help avoid damages to items. 

If you need your item by a certain date, please get in touch before ordering and we’ll do our best to accommodate.

 

Delivery Information

We use a range of reliable couriers, including Royal Mail and Evri and for International orders we tend to use DPD, Fedex and Parcel Force, depending on the size and destination of your order. Once dispatched, you’ll receive a confirmation email with tracking (where applicable).

Estimated delivery times:

  • UK: 2–5 working days after dispatch

  • Europe: 5–10 working days 

  • Rest of World: 7–14 working days

Please note these are estimates and not guaranteed delivery dates.

 

International Shipping

We do offer international shipping. (Excluding Northern Ireland, Ireland, Europe at this current time)
However, all bedding is made to UK standard sizes, so please double-check your measurements before placing an order. We do not accept returns for incorrect sizing on international orders.

Customers are responsible for any customs fees, import taxes, or delays caused by border controls.

Missed or Delayed Deliveries

Please ensure your delivery address is entered correctly at checkout.
We are not responsible for:

  • Parcels delayed by the courier

  • Missed delivery attempts

  • Lost parcels due to incorrect address details

If your parcel is returned to us after multiple failed delivery attempts, we will ask you to cover the cost of reshipping.

 

Terms & Conditions

These Terms & Conditions govern your use of our store and the purchase of products from our site.

 

Product Information

All products are described as accurately as possible, but:

  • Colours may appear slightly different due to screen settings

  • Handmade items may vary slightly in size or print placement

  • Matching items made from different fabrics may have slight colour tone differences (this is normal and not considered a fault)

Handmade & Custom Orders

Most of our items are made to order. As such:

  • Production begins shortly after your order is placed

  • Orders cannot be changed or cancelled after 48 hours

  • Bespoke and custom-made items are non-returnable and non-refundable

 

Contact

If you have any questions before or after placing your order, please feel free to contact us at mylittledreamer@outlook.com — we’re happy to help.

 

Privacy & Security

Your personal information is used solely to process and ship your order.
We never share your data with third parties unless required to complete your transaction (e.g. payment processor or courier).