RETURNS
What is the return policy?
As most items are handmade to order (and for hygiene reasons), we generally don’t accept returns/exchanges.
To view our policies on returns, please click here.
Faulty or damaged items will, of course, be put right, Please contact me within 48 hours of delivery and include photos.
How do I return an item?
We are unable to accept returns on certain items. We’re happy to accept returns for changing mats, provided they are unused and still in their original packaging.
Please get in touch with us within 14 days of receiving your order. Kindly note that return postage costs are the buyer’s responsibility.
Can I cancel my order?
Cancellations are usually accepted within 48 hours, unless your order has already been started or dispatched. Please contact us ASAP.
Product Care & Safety
How do I wash and care for my items?
Curtains: Machine washable at 30°C or 40°C on a gentle cycle with a low spin. To dry, hang directly on the curtain rail or over a banister to help reduce creasing. Do not tumble dry or iron.
Bedding: Can be machine washed at 30°C or 40°C on a normal cycle with a medium spin. Bedding can be ironed on a low heat & ironed with care. Please do not tumble dry.
Lampshades: Not suitable for machine or hand washing.
Rugs: Machine washable on a low to medium spin. Please note, they can take a little while to dry (best outside on a sunny day!). Do not tumble dry.
Pillows: Pillowcases can be washed on a normal cycle (do not tumble dry). Shaped character pillows are not machine washable, as this may cause the stuffing to bunch - wipe clean only.
Please note: We cannot take responsibility for any washing mishaps, so always follow care instructions closely.
Still need help?
Didn’t spot your question here? Message me directly or check the full policy pages for all the details.
General